Before engaging in any activities at our pottery studio, please take a moment to review our Terms of Service. By using our services, you agree to abide by the following terms and conditions:

1. Pottery Pickup 
   • Please visit our Contact Us Page for pottery pickup! 
2. Pricing
   • HST is not included in all class pricing.
3. Payments, Refunds, and Rescheduling
   • Payment is required in full at the time of registration to secure your spot in a class, workshop, or membership.
   • We do not offer refunds.
   • Store credits must be used within 60 days of purchase. Credits may only be applied toward the same type of class originally purchased. Store credits used for classes, courses, or workshops cannot be applied to parties or open studio memberships.
   • Rescheduling Policy: If you wish to reschedule your class, please make your request at least 72 hours (3 days) before the scheduled start time. Rescheduling is not permitted within 72 hours of the class, but you may transfer your registration to another individual if needed.
   • Due to class schedules we are not able to offer make-up classes for multi-week classes. 
   • We appreciate your understanding of our cancellation policy, as it allows us to manage class capacity effectively and provide the best possible experience for all participants.
4. Kiln Firing
   • At Clay with Me, we prioritize safety and strive to provide a memorable and rewarding pottery experience for all participants. However, Clay with Me does not guarantee, explicitly or implicitly, the quality of fired work. While we take every precaution to achieve the best possible firing outcomes, variations in the firing process and clay properties can lead to unexpected results.
   • By using our studio facilities, you agree not to hold Clay with Me, its volunteers, or any other person associated with the studio responsible for any damage or defects in your pottery at any stage of the process, including firing.
5. Safety Precautions
   • Pottery involves the use of potentially hazardous materials and equipment. Please follow all safety instructions provided by our instructors and staff.
   • Wear appropriate clothing to ensure your safety. Long hair should be tied back, and loose jewelry should be removed.
6. Reservation and Cancellation
   • Classes and workshops have limited spots available. Your reservation is confirmed only after payment is received.
   • Failure to attend a class without prior notice may result in the forfeiture of fees paid.
   • Clay with Me reserves the right to cancel any class that does not meet the minimum attendance requirement or due to unforeseen circumstances. You will be notified by email, text, or phone call. We will make every effort to give you 24 hours' notice when possible.
7. Studio Rules and Conduct
   • All participants must follow the instructions and guidance of our instructors and staff at all times.
   • Respect the studio space, equipment, and materials. Any intentional damage or misuse will result in liability for repair or replacement costs.
   • Maintain a respectful and inclusive atmosphere for all participants, instructors, and staff. Discriminatory or disruptive behaviours will not be tolerated.
8. Health, Safety, Liability, and Release
   • Participants understand that working with clay and glazes involves inherent risks. Clay with Me and its staff are not responsible for any injuries, accidents, or damages that may occur during your time at the studio.
   • Participants agree to release Clay with Me and its staff from any liability, claims, or demands arising from participation in classes, workshops, or other activities.
   • It is your responsibility to ensure that you are in good health and capable of participating in our activities. If you have any medical conditions, allergies, or physical limitations, please inform our staff before participating.
9. Code of Conduct
   • Participants must conduct themselves in a respectful and responsible manner. Discriminatory, disruptive, or inappropriate behaviors toward staff or fellow participants will not be tolerated.
10. Photography and Privacy
    • Clay with Me may photograph or record classes and workshops for promotional purposes. By participating, you grant us permission to use your likeness in such materials.
    • We respect your privacy and will not share your personal information with third parties. If you have any concerns, please notify the staff on the day of your class.
11. Changes and Modifications
    • Clay with Me reserves the right to modify class schedules, workshop offerings, and studio policies. Participants will be notified of any significant changes.
12. Communication
    • For inquiries, concerns, or feedback, please contact us through the channels provided on our website.

By participating in our pottery studio activities, you agree to these terms. Thank you for choosing Clay with Me as your creative destination.

Questions about the Terms and Conditions should be sent to us at Hello (at) claywithmepotterystudio (dot) com.

Open Studio Membership Terms & Conditions

Below are the guidelines, policies, and expectations for all Open Studio members. By purchasing a membership, you acknowledge and agree to the following terms.

1. Firing Guidelines

Included Firing
• One full glaze-firing shelf per month (maximum height of 8 inches)

Firing Add-Ons
Additional firing space beyond the included monthly shelf is available at the following rates:
• Quarter shelf: $13
• Half shelf: $22
• Full shelf: $45

Height Surcharge
• Pieces taller than 8 inches (20 cm) are subject to a $5 surcharge for every additional 4 inches of height.

Firing Process and Turnaround
• Firing turnaround time may take up to 3 weeks and may be longer during peak periods.
• A firing request form must be submitted to the studio technician prior to firing any piece.
• The studio is not responsible for breakage, cracking, explosions, or final firing results.
• Fired work must be collected promptly. Unclaimed pieces left longer than 4 weeks may be discarded.

2. Glazing Guidelines

• Do not alter or modify studio glazes. Report any concerns to a team member.
• Members may bring their own glazes; however, all glazes must be tested with a tile before firing. Test tiles must be approved by the studio team.
• Outside clay and unapproved glazes are not permitted.
• Keep bottoms of all pieces clean — $10 cleaning fee applies for glaze drips.
• Use a cookie or stilt when testing runny or unknown glazes — $10 cleaning fee applies if drips occur.

3. Clay Guidelines

• Clay sold in-studio: $45 per 10 kg sleeve
• Members may bring their own mid-fire (cone 6) clay — Tuckers or PSH recommended upon approval
• Other clay brands must be approved by the studio technician
• Black and red clays are not permitted.

4. Storage Guidelines

• Membership includes one personal storage shelf measuring 80 × 50 cm.

• An additional half-shelf may be available for $25 per month, subject to availability.

• All in-progress work must be stored on your assigned shelf.

• Finished pieces must be picked up within 1 week to maintain proper shelf rotation.

• Members are responsible for thoroughly cleaning their station after each session.

• The studio is not responsible for lost, misplaced, or discarded pieces.

• In the event of missing pieces, the studio will make reasonable efforts to locate them. Members are responsible for clearly labeling their work to prevent mix-ups.

5. Membership Commitment and Billing Policies

• A minimum 3 month commitment is required.
• Memberships are billed monthly through an automated payment schedule.
• A minimum of 30 days’ notice is required to cancel after the initial 3 month commitment is completed.
• Membership fees are non-refundable.
• Membership hours do not carry over from month to month.
• Missed sessions are not credited or refunded.
• Memberships are non-transferable and may only be used by the registered member.
• The studio reserves the right to terminate a membership after two warnings in accordance with studio policies and the membership agreement.

6. Studio Conduct & Responsibilities

• Members are responsible for cleaning their wheels, tables, tools, splash pans, and workstations after every session.

• Membership access is limited to one studio location only, either Richmond or Dundas.

• All pieces must be clearly marked with a personalized stamp, initials, or name. Unmarked work may be recycled into the Pottery Heaven bin.

• The studio is not liable for breakage, cracking, firing defects, lost, missing, or damaged items.

• The studio is not responsible for delays due to kiln loading schedules, repairs, volume, or technical issues.

• In the event of product mix-ups or missing pieces, the studio will make reasonable efforts to locate items. Members are responsible for clearly labeling their work to prevent mix-ups.

7. Kiln Use & Damage Policy

• Any member action that results in kiln damage (misuse of materials, unapproved glazes, etc.) may result in fees or suspension.
• Final terms to be updated upon technician approval.

7. Studio Access Policy

Upon completing the required orientation, members will be provided with a lockbox access code for studio entry.

• Studio access is only permitted during the Open Studio hours outlined in your membership package. Access outside of these hours is strictly prohibited.
  

• Access is granted solely to the registered member and may not be shared with non-members under any circumstances.
  

• Lockbox access codes are confidential and for individual use only. Sharing or misusing access codes may result in immediate suspension or termination of membership without refund.
  

• Members are responsible for ensuring the studio is securely locked upon entry and exit, particularly when arriving or leaving during unstaffed hours.
  

• Any lost, compromised, or misused access codes must be reported to studio staff immediately. The studio reserves the right to change or update access codes at any time for security purposes.
  

• Failure to follow studio access policies, safety guidelines, or community standards may result in revocation of access privileges.
  
  

Access to the studio is a privilege. Respect for the space, equipment, and fellow members helps maintain a safe, creative, and welcoming environment for all.

9. Required Agreements

• Studio Membership Agreement: By purchasing a membership online, you acknowledge and agree to all studio terms, policies, and guidelines listed above